Case study 1 Assignment Example | Topics and Well Written Essays - 750 words

Case study 1 - Assignment Example odd was not expecting such swift response from the client, therefore asked them that she’ll review the organizational history first; in this way she kept herself from embarrassment and also saved firm’s reputation. Todd discussed this matter with the President but got a message indirectly that whether do this task or leave the firm. Todd had to now implement CQI and other essential organizational development changes in client’s firm. Kindred Todd is basically facing three kinds of dilemmas. The first dilemma lies within herself; Todd is taking circumstances very seriously and is in a conflict within .The second dilemma is that she is not confident enough. She has recently graduated from the university and her first assigned client for organizational development needs proficient systems invasion. Todd feels that she is not the right person for the job. The third dilemma is that Todd feels that she lacks competency. She had no previous experience in continuous quality improvement so she believes that she needs guidance, assistance and proficiency in CQI first. I would have accepted this task gladly as this could be the first career jump. Continuous quality improvement cannot be implemented without examining firm’s organizational behaviour and previous practices. I would have undergone the organization’s current systems and previous track record. In depth study of total quality management and CQI is necessary in this regard, so I would have deeply studied the concepts first. I would use my contacts in the industry; senior college fellows and teacher’s assistance. Assistance of CQI experts would give a competitive edge and by understanding the concepts and its practical implementation; I would have implemented CQI in the firm. I would have never left the consulting firm as they have given me the opportunity to make my first major career move. I would regard President’s decision for assigning this task to me and make sure to bring success and triumph